FAQs

What is the Returns Policy?

We hope you are thrilled with your new Nuevo Sol item, however we realize that sometimes things just don’t work out as planned. If you would like to return your purchase, we are happy to offer you a full refund, or credit towards an exchange, within 14 days of the package delivery date. To be eligible your item must be returned to us unused and in the same condition that you received it. It must also have all of it’s original tags included.   

How to Submit a Return

Email contact@nuevosol.co for a Return Authorization number (RA#).   

Please include the RA# inside of your package and return your product to us using whatever delivery service you choose (we recommend US Postal Service).

Note

You will be responsible the shipping costs incurred in returning your item. You should consider using a trackable shipping service or purchasing shipping insurance.